Two weeks ago we gained the terrible news that our 12 12 months previous grandson had been hit by a truck and killed. We necessary to get from PA to CA as immediately as feasible. It absolutely was Thankagiving week, the worst week on the yr to journey via Hotwire, we were being in a position to get reservations the subsequent morning on American, not the airline on which we normally journey.
Flight away from Ft Lauderdale at 5pm connecting to Charlotte NC at six:30pm. The primary flight remaining forty five minutes late making us miss out on our connecting flight to Harrisburg, Pa. Advised another flight can be at midnight so we hold out until then (I'm with my disabled eighty four calendar year old mother) At midnight we're instructed the flight was cancelled, there have been no inns out there and the following flight was twelve the next day.
all to generally, administration is contacted when things go Mistaken…this is not a kind of letters…..i am getting in contact with american airlines shopper service due to a wonderful flight attendant named MARITA LORDI (FA #9
Hi, I required to transform this reservation, I booked this flight, I bought insurance plan, I’m needing to go visit my mom who has terminal Mind most cancers, I’ve been flying American the whole the perfect time to get to find out her. I are actually obtaining coverage each time, which time, My husband is snowed in and can’t come household in time to glance soon after my kids so I am able to depart. I are already over the cellular phone now for over one hour looking to modify or get something going with my flight with Definitely no accomplishment as well as the vacation insurance policy you supply and market as would not cover this kind of trip transform emergency (!
Okay…I lately procured a ticket to fly solo to discover my household! YAY…. I read the fine print, and clicked on all baggage fees to see if there could well be any.
The nine/15/15, it will eventually take a while to get neglected. Starting with Yet another hold off inside our flight, which theoretically would depart Orlando 19: 40h, and following hrs of hold off, all over again as a result of problems with the aircraft, the commander warned us that perhaps the aircraft would not consider off due to doable structural problem with the luggage doorway with the airplane along with the doorway was opened to Anybody who wanted to leave the aircraft.
I wanted to take a moment to get in touch with out the excellent buyer service Connie Sanders as part of your Dallas Business office gave my wife And that i in an incredibly stress filled problem. Connie went over and beyond to make certain we were being cared for and her volume of awareness to restoring our problems stuffed working day was extraordinary, she solitary handedly restored my faith as part of your Business and she or he deserves congratulations for your do the job that she does.
I gained a lodge to the evening, but I've to take a look at at twelve noon, and my flight would not go away till11:30pm. Now I have twelve hours where I am trapped in LA with none reason to become below.
I would like a credit rating for a flight we missed from Phoenix to Spokane. We skipped the flight as it took us so very long to have thru customs. We were flying from Mazatlan and going thru customs in Phoenix.
I known as am. air on three/25/16 to ask if over a return inter-nationwide flight if I could spend the night on the aircraft improve city, (exactly where we to start with enter the United states ahead of going on to complete the flight household), to rest, and decide the battle up the next day Using the similar ticket to fly house. I’ve completed this right before coming house from Europe with out a difficulty. I also pointed out that I was buying the tickets with my visa factors.
Also, you will find identification requirements with the airport mainly because it relates to domestic airline journey. All buyers age 18 several years and more mature ought to present Formal Image identification in advance of boarding the aircraft.
client service agent through the “engineeringâ€/World wide web workforce named lisa actually HUNG UP on me After i was chatting. i’ve in no way experienced this kind of weak encounter right before. she was really rude in advance of hanging up.
I'm astonished at the lack of consumer service at American Airways. I had been a flight attendant for thirty decades and took fantastic pride inside the coaching I obtained from American. On a modern vacation I watched a passenger and agent argue about which a person was ruder. There is not any obvious enforcement of grooming principles any place in the corporate.
On December twenty five, My a few sons And that i had a flight from Cleveland to Phoenix which was to go away at seven:50 which has a halt in Charlotte NC. At about three or 4 this website pm over the working day of our departure, American Airlines delayed our flight which would make us pass up our connection in Charlotte which experienced no other flights out to Phoenix that working day OR the next! And why the hold off? No explanation. So without any help from an AA representative..(almost as if it was our fault) we observed A different flight by Dallas…which still left in an hour in addition to a half. We designed it to the airport but with One more rude AA representative, (I understood it had been active with the vacations and all) I used to be assured that I could get my bag in Dallas due to the fact we now experienced to invest the night there. I requested him about the tag that appeared like it had been checked to Phoenix and he claimed curtly, you’ll just choose it up in Dallas and recheck it each morning. Very well the bag did not make it about the conveyer in Dallas. Once i asked An additional agent about this, he mentioned it had been in an enormous space and it was going out when we left in the morning. I explained to him I required it for my resort stay, and he explained to me it would get four hrs for getting it. Alright…nevermind…I’ll be back right here in 4 hrs!!! So I left to the Dallas lodge with no my baggage.. Obtained on our flight the subsequent morning and took off promptly.